Customer Service Solutions

RWM’s Distributor Locator Map helps your users find the most relevant contacts who represent, distribute, and support your products and services. Whether you need to list brick-and-mortar retail stores or a specific set of regional distributors, we can customize our interactive locator map to meet your needs. Powered by the Google Maps API, this solution provides an engaging way to showcase your national distribution while also serving as an immediate conversion point to start conversations with your audience.

While many e-commerce platforms support online product ordering, shipping estimation, and payment processing, this setup isn’t always ideal for custom products and services where costs vary depending on the scope and context of the project.

RWM specializes in creating dynamic request-a-quote product catalogs that harness the strengths of e-commerce frameworks. With dynamic search and filtering capabilities, these catalogs make it easy to showcase your products and services, and allows customers to build and request quotes for multiple specific items. This approach engages your site’s users and prepares you to support both existing customers and new leads more effectively.

Your website can bring in revenue directly to your business with an e-commerce platform. Give your customers the convenience of ordering products online, while simplifying your team’s workflow with automated payment processing, invoice generation, and order status updates.

RWM’s Product Catalog with E-Commerce includes all the essential features your customers expect from an online store, and we can elevate their experience with custom designs, enhanced functionality, or dynamic product filtering and search options.

Over the years, your business has likely developed a lot of valuable information in the form of digital assets such as documents, images, or diagrams.

Imagine the efficiency gained if your team and customers could quickly browse an organized archive of literature related to your products and services.

RWM’s Resource Library not only saves time for every user who needs access to that information, but it also helps build authority and credibility for your business in your industry.

In today’s digital age, numerous online services and tools claim to streamline your company’s digital assets. While many perform as advertised, they often come with steep learning curves, varying payment models, and proprietary architectures that limit customization and ownership.

RWM’s Secure Web Portal & Intranet provides a straightforward user-based system that you fully own. This flexible solution can be tailored to support your employees or deliver confidential service information and pricing to your customers, channel partners, and distributors.

Forms on your website can be much more than just a contact method for potential customers. We can create and customize forms that enhance user experience and add significant value to your company’s website.

For instance, forms can integrate with CRMs or payment processors to streamline your operations. You might need a calculator or a dynamic form that processes user input, integrating seamlessly with your product catalog or other website information.

Consider what resources, processes, or tools your team or customers frequently use or inquire about. What are the go-to solutions in your industry? Using RWM’s Custom Forms and Calculators to incorporate similar tools into your website is an excellent way to create value and establish authority in your market.

Your target audience may prefer content in languages other than English. In Texas, it’s common to offer resources in both English and Spanish, while in Canada, you might need to provide information in French.

Automatic translation tools are easy to set up, but often lack accuracy and fail to support international or localization-related SEO. RWM’s Multilingual Website Support ensures your webpages are user-friendly and optimized for search engines by prioritizing accurate translations.

We utilize DeepL’s translation libraries for bulk content translation, ensuring initial accuracy. Afterward, we collaborate with native speakers to fine-tune the translations, delivering clear, high-quality content that is error-free and aligned with your brand’s voice.

Your website’s home page and navigation are the first impressions of your business, offering potential clients a glimpse into your company’s workflow and setting the stage for the professional and efficient process they can expect as your partner. A modern, intuitive interface not only captivates visitors but also guides them seamlessly to the information or products they seek, enhancing their overall user experience.

However, an outdated home page and sprawling navigation can frustrate users and lead to increased bounce rates. RWM’s Home Page and Navigation solution revitalizes your site’s appearance and usability, leveraging trends and insights from user data to attract the right organic traffic for your business, and foster a positive and engaging environment for your visitors.